Privacy Policy

PetFirst Assist (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use our website, application, and related services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

a. Personal Information
Information you voluntarily provide, such as:

• Name

• Email address

• Account login details

• Payment information (if applicable)

b. Pet Information
To provide accurate assistance, we may collect:

• Pet type, breed, age, and weight

• Health-related symptoms or conditions you describe

• Emergency-related details you input into the app

c. Usage Data
Automatically collected information, including:

• IP address

• Browser type and device information

• Pages visited and time spent on the platform

• Interaction data with our chatbot or tools

d. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience, analyze usage, and improve our services.

2. How We Use Your Information

We use the collected information to:

• Provide and operate PetFirst Assist services

• Deliver pet-related guidance and emergency support suggestions

• Improve our AI tools, chatbot accuracy, and user experience using aggregated data and publicly available veterinary information sources

• Process transactions and manage subscriptions

• Communicate with you (updates, support, promotional content)

• Monitor and analyze usage trends

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: With trusted third-party vendors who help operate our platform (e.g., hosting, analytics, payment processing)

• Legal Requirements: If required by law or to protect rights, safety, or property

• Business Transfers: In connection with a merger, sale, or acquisition

4. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes and enforce agreements

6. Your Privacy Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Opt out of marketing communications

• Restrict or object to certain data processing

To exercise these rights, contact us at the email below.

7. Children’s Privacy

PetFirst Assist is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

9. Medical Disclaimer

PetFirst Assist provides general informational guidance based on publicly available and widely accepted veterinary resources. While we aim to reference reliable and trustworthy medical information, the content provided by our app is not a substitute for professional veterinary advice, diagnosis, or treatment.

Always seek the advice of a licensed veterinarian or qualified animal health provider with any questions you may have regarding your pet’s condition. Never disregard professional advice or delay seeking it because of information provided by this app.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app or website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: PetFirstAssist@gmail.com
Company Name: PetFirst Assist

By using PetFirst Assist, you agree to the terms of this Privacy Policy.