Legal

Refund Policy

Information about refunds, eligibility, and digital product purchases.

Published Date:

07/04/2026

PetFirst Assist (“we,” “our,” or “us”) aims to provide a high-quality experience for all users. This Refund Policy outlines the terms under which refunds may be issued for purchases made through our platform.

1. Subscription Services

If you purchase a subscription to PetFirst Assist, you agree to the following:

  • Subscription fees are billed in advance on a recurring basis (monthly, annually, or as specified at the time of purchase)

  • You may cancel your subscription at any time

  • Cancellation will take effect at the end of the current billing cycle

  • You will continue to have access to the service until the end of your billing period

We do not provide refunds for partial subscription periods or unused time, unless required by law.

2. One-Time Purchases

For any one-time purchases (if applicable):

  • All sales are considered final

  • Refunds will only be issued if there is a verified technical issue or billing error that prevents you from accessing the purchased service

3. Free Trials

If a free trial is offered:

  • You will not be charged during the trial period

  • If you do not cancel before the trial ends, your subscription will automatically begin and you will be charged accordingly

  • We do not provide refunds for charges incurred after a trial ends

4. Exceptional Circumstances

We may, at our sole discretion, issue refunds in exceptional cases, such as:

  • Duplicate charges

  • Unauthorized transactions (subject to verification)

  • Major service outages or technical failures

5. How to Request a Refund

To request a refund, please contact us with the following details:

  • Your name and account email

  • Description of the issue

  • Proof of payment (if applicable)

Submit your request to:

Email: PetFirstAssist@gmail.com

We will review your request and respond within a reasonable timeframe.

6. Chargebacks

If you initiate a chargeback through your bank or payment provider without contacting us first, we reserve the right to suspend or terminate your account until the issue is resolved.

7. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on this page.

By purchasing and using PetFirst Assist, you agree to this Refund Policy.